Privacy Policy

Privacy Policy of TürkçeKonuş

Last Updated: February 22, 2024

Overview

Welcome to TürkçeKonuş Privacy Policy! The TürkçeKonuş website and service are provided by Ideal Education Consultancy and Education Services LTD. (“TürkçeKonuş,” “we,” “us,” or “our”). We understand that you care about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy (“Privacy Policy”) for TürkçeKonuş website (“Site”) and TürkçeKonuş mobile application (“Application”) directed at general audiences and found at www.turkishspeak.com.

Information We Collect and How We Use It

The primary purpose of collecting personal information is to provide you with a safe, seamless, efficient, and personalized experience. This allows us to offer services and features that are likely to meet your needs and customize our service to make your experience better and easier.

You can browse sections of our Site without providing us with personally identifiable information. However, certain uses of the Site or Application, including but not limited to using the Site in a certain way and practicing language skills through a video chat session, require you to register through the Site or Application; in such cases, we collect and store information, including information voluntarily provided by you upon registration to the Site or Application, which may include personally identifiable information.

You may choose not to provide certain information, but by doing so, you may not be able to take advantage of certain features and functionalities of our Site and Application. We use personally identifiable information to provide you with the Site and Application and to improve our Site, Application, and other products and services through analysis and aggregated data that allows us to understand user preferences and interests.

In addition to the specific uses outlined below, we may use the information we collect for the following general purposes:

Creating and maintaining a user account for purposes you provide information to us;

Providing you with the features and functionality of the Site and Application;

Personalizing the content you see based on your personal features and preferences;

Developing our Site, Application, and other products and services;

Resolving issues, providing necessary notifications to you, enforcing our User Agreement (e.g., when necessary to protect our or a third party’s intellectual property rights or property rights), or alerting you to changes in our policies or agreements that may affect you.

Information We Collect About Site Users

Log Files

Like many websites, the Site automatically collects certain information about our traffic and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users on its own, to analyze trends, manage the Site, track user movements around the Site, and gather demographic information about our user base. We may link automatically collected information to personally identifiable information. In such cases, it will be treated and disclosed as personally identifiable information under this Privacy Policy.

Cookies

A cookie is a small text file stored on a user’s computer for record-keeping purposes. We use both session ID cookies and persistent cookies on the Site. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our Site. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your password so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Site.

We use marketing services provided by Google and other third parties that allow us to serve ads to users after they have left our Site. This is a common practice known as “Remarketing.” Users will not see more ads as a result of remarketing; instead, they are more likely to see ads for TürkçeKonuş products and services. All third-party marketing service providers we use to assist with remarketing use cookies as part of the remarketing service. For more information about remarketing and opt-out options, please visit:

http://www.google.com/ads/preferences/

http://www.networkadvertising.org

http://www.aboutads.info

If you choose to reject cookies in your browser settings, you may still use our Site, but your ability to use certain areas of our Site may be limited.

Clear Gifs (Web Beacons/Web Bugs)

We may use a software technology called “Clear Gifs” (a.k.a. Web Beacons or Web Bugs), which helps manage content on the Site by tracking which content is effective. Clear Gifs function similarly to cookies. They are tiny graphics with a unique identifier placed on web pages and are used to track online movements of Site users. Unlike cookies stored on a user’s computer’s hard drive, Clear Gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.

Information We Collect from Registered Users of the Site and Application

Registration

During registration, you must provide accurate contact information as required by our User Agreement. To register, you must provide us with (i) a unique username and password, (ii) your email address, (iii) your country of residence, (iv) your language preferences, and (v) your gender. We use this information to create an account for you on the Site or Application, to communicate with you about services you’ve expressed interest in on our Site and Application, and to customize your experience based on your preferences. For example, information about your country of residence helps us provide you with an Educator in a comparable time zone.

Usage Information

To provide you with the best experience, we will collect data on (i) the duration of your video chat sessions, (ii) which features of the Site and Application you use, and (iii)

 the time and date of your visits to the Site and use of the Application. We collect this data to understand how users interact with our Site and Application so that we can enhance the user experience. For example, we collect data on the duration of your video chat sessions to understand how much time users typically spend on the Site or Application and whether the length of time impacts user satisfaction.

Feedback

We also collect information you voluntarily provide in your feedback to us about your experience with the Site or Application. We use this information to improve our Site, Application, and other products and services. We may use your feedback to respond to you, contact you for further information, or resolve issues you may have encountered while using our Site or Application.

Information We Collect from Educators

In addition to the information collected from all users, we collect additional information from Educators who offer their services through our Site or Application.

Qualifications and Experience

To be listed as an Educator on our Site or Application, you must provide information about your qualifications and experience, including information about your language proficiency and teaching certifications. We use this information to verify your qualifications, improve our matching algorithms, and provide Site users with information about your qualifications.

Video Chat Sessions

We collect information about video chat sessions between Educators and users, including (i) the duration of the video chat session, (ii) the subjects discussed during the video chat session, and (iii) user feedback on the session. We use this information to understand how users interact with Educators and to improve the user experience.

Content You Create

If you create content on our Site or Application, such as lesson plans or educational materials, we will collect and store this content. We use this information to improve our Site, Application, and other products and services, and to provide users with content that meets their needs and preferences.

Information We Share

We do not share personally identifiable information with companies, organizations, or individuals outside of TürkçeKonuş, except as described in this Privacy Policy. We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers, or connected sites. For example, we may share information publicly to show trends about the general use of our services. Additionally, we may share information with third-party service providers that perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; protect ourselves, you, and others, including as part of investigations; or prevent death or imminent bodily harm. Information we receive about you may be accessed, processed, and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

Sale of Business

If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you (for example, via email and/or a prominent notice on our Site) of any change in control or use of your personally identifiable information or other similar transfer of assets as well as any choices you may have regarding your personally identifiable information.

Security of Your Information

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at support@turkishspeak.com.

Data Integrity

We process personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Children’s Privacy

Our Site and Application are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible. If you believe that a child under 13 may have provided us with personal information, please contact us at support@turkishspeak.com.

Accessing and Updating Your Information

If you are a registered user of the Site or Application, you can access and update certain personal information we have about you by logging into your account and visiting your account settings. You can also request to access, correct, or delete any personal information we have about you by contacting us at support@turkishspeak.com. We will respond to your request to access within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ideal Education Consultancy and Education Services LTD.

Attn: Privacy Officer

support@turkishspeak.com

TürkçeKonuş

Bahçeşehir University, Besiktas, Istanbul

Turkey

Effective Date

This Privacy Policy is effective as of February 22, 2024.

© Ideal Education Consultancy and Education Services LTD. All rights reserved.